Wipro Hiring 2022: Wipro has released Recruitment 2022 notification to fill up Service Desk Analyst Vacancy. Interested candidates may apply online on before the last date.
Wipro Recruitment 2022:
| Company Name | Wipro |
| Post Name | Service Desk Analyst |
| No of Posts | Various |
| Job Location | Pune |
| Last Date to Apply | 21/07/2022 |
Wipro Recruitment 2022 Eligibility Details
Job Description:
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate end-user issues in line with Wipro’s Service Desk objectives.
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Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per Sown with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Selection Process for Wipro Recruitment 2022
Selection Will be Based either Written Exam/Interview
How to Apply Wipro Recruitment 2022 at wipro.com?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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