A student from various disciplines can Apply. Interested and eligible candidates can read more details below.
| Company | Sutherland |
| Job Role | Associate |
| Salary | upto 4 LPA |
| Experience | Freshers |
| Location | Work From Home |
| Qualifications | Any Graduate |
| Passed out | 2023/22/21/20/19 |
Job Description:
Sutherland Off Campus 2023 is hiring candidates for the post of Associate.
Job Responsibilities:
- Consultants in this role get to: Strengthen relationships:
- Support for general billing inquiries. Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions.
- Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
- Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
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Eligibility Criteria:
- High School diploma / any graduate or equivalent
Preferred skill:
- Have excellent written and verbal communications
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, showcased using several applications
- Experience working with CRM applications (preferred)
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
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