Microsoft has released Recruitment 2022 notification to fill up Service Engineer Vacancy. Interested candidates may apply online on before the last date.
Service Engineers in MMD Operations are responsible to quickly and accurately respond to the problems our customers are experiencing, create solutions that scale, and proactively identify problem indicators and take action before issues occur. You will:
Lead troubleshooting investigations to bring quicker issue resolution complex problems impacting our customers, to improve our customer experience and drive MMD service improvements.
Liaise between our customers and other engineering teams across Microsoft when product expertise is required.
Identify emerging trends or recurring scenarios for our technologies and drive improvement feedback/repair items into our MMD engineering team.
Perform methodical change operations and validation tests to measure effectiveness and expected outcomes.
At least 5 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
Technical proficiency, troubleshooting and learning attitude towards Microsoft Office 365 technologies
Working knowledge of Microsoft Intune, Azure Active Directory, MDM policies and other operational tools
Familiarity on Windows Defender and Windows Defender ATP
