Microsoft Recruitment 2022: Microsoft has released Recruitment 2022 notification to fill up Service Engineer Vacancy. Interested candidates may apply online on before the last date.
Microsoft Recruitment 2022 Eligibility Details
Responsibilities
Service Engineers in MMD Operations are responsible to quickly and accurately respond to the problems our customers are experiencing, create solutions that scale, and proactively identify problem indicators and take action before issues occur. You will:
Lead troubleshooting investigations to bring quicker issue resolution complex problems impacting our customers, to improve our customer experience and drive MMD service improvements.
Liaise between our customers and other engineering teams across Microsoft when product expertise is required.
Identify emerging trends or recurring scenarios for our technologies and drive improvement feedback/repair items into our MMD engineering team.
Perform methodical change operations and validation tests to measure effectiveness and expected outcomes.
At least 5 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
Advanced knowledge in configuring, administrating and troubleshooting of Microsoft Windows 10
Technical proficiency, troubleshooting and learning attitude towards Microsoft Office 365 technologies
Working knowledge of Microsoft Intune, Azure Active Directory, MDM policies and other operational tools
Familiarity on Windows Defender and Windows Defender ATP
Strong troubleshooting and data/log analysis skills
Demonstrated problem solving skills, even when working complex technical problems requiring cross-group collaboration
Ability to manage multiple tasks simultaneously and adapt with changing priorities
Excellent analytical ability and written and verbal English communication skills
A. or B.S. degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience
Willingness to work in a 24×7 rotational shifts
This position will require you to work a rotational on-call schedule during holidays, evenings and weekends.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
