Hexaware Technologies has announced a job notification for the post of Infrastructure Management Support. A student from the Various discipline can apply for Hexaware Technologies Recruitment 2022. Interested and eligible candidates can read more details below.
Should have basic knowledge of ITIL process and international Client handling over the phone and email Meet established service level metrics for call response, technical support, and customer service Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications Log Incidents/call tickets into the Ticketing tool, monitor incoming customer ticket queues for assignment, follow–up, and resolution Follow and complete IT Service desk opening and closing checklists Research and update knowledge base for solutions that can be used to provide first-call or contact resolution Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end–users laptops, and desktops.
Eligibility Criteria:
B.Sc (CS/IT/Electronics) & BCA – 2022 Batch 60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
Preferred skill:
Excellent verbal and written communication in English is a must Provide follow–up service to End–users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner Candidates should be open to working in a 24*7 shifts environment. Candidates having more than 1 year of education gap are not eligible for this drive.
About Hexaware Technologies:
Hexaware is a fast-growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and Consulting services and with a rapidly expanding international footprint. This superior performance is driven by a combination of superior strategy, the best teams in the world and a culture that is passionate about innovation and automation. Hexaware Digital’s offerings have helped clients achieve operational excellence and customer delight. The company’s focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. The organization is now on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.
How to Apply for Hexaware Technologies Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
