To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases
Selection Process for HCL Recruitment 2022
Selection Will be Based either Written Exam/Interview
How to Apply HCL Recruitment 2022 at hcltech.com?
Interested and Eligible Candidates can apply the post on or before last date
About Company :
HCL Technologies Ltd is a leading global IT services company that helps global enterprises re-imagine and transform their businesses through Digital technology transformation. The company is primarily engaged in providing a range of software services business process outsourcing and infrastructure services.
Why do you want to join HCL? HCL is a company where innovation and culture are at the core. As an individual, I would like to expand my horizons along with contribute to the growth of the company. Moreover, the concept of ‘Ideapreneurship’ that the company believes in, truly inspires me.
