A student from various disciplines can Apply. Interested and eligible candidates can read more details below.
DHL Recruitment 2022:
| Company | DHL |
| Job Role | Associate System Support Analyst |
| Qualifications | Bachelors |
| Experience | 0-2 yr |
| Salary | 6 LPA |
| Passed out | 2023/22/21/20/19/18 |
| Job Location | Chennai |
Job Description:
DHL Company is seeking candidates for Associate System Support Analyst.
Job Responsibilities:
- Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
- Commit to the incident and standard request tickets and resolve according to SLA.
- Responsibilities include the installation and upgrading.
- Ensure the team meets SLA for incidents and standard requests.
- Ensure service calls are addressed and resolved promptly.
- Provide 1st level desktop support mainly for IT Services Chennai.
- Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
- Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
- Ensure the team meets SLA for incidents and standard requests.
- Ensure service calls are addressed and resolved promptly.
- Deliver agreed SLA and high availability
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Eligibility Criteria:
- Bachelor of Computer Science graduate or IT-related discipline.
Preferred skill:
- Knowledge on performing desktop support for DELL & HP products.
- Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
- CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
- Sound knowledge of troubleshooting processes and methodology.
- Must possess team spirit; foster openness.
- Must have good verbal and written communication skills.
- May require participation in 24 x 7 on-call rotation.
- Good communication skills and able to interact with people of different cultures and backgrounds.
- Solid grasp in customer focus – to earn the respect of customers by clearly demonstrating that the needs of the customer have a high priority and reacts positively to their feedback.
- Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area.
- Good attitude and responsive behavior.
- Preferably with working experience in international and multi-cultural environment.
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