A student from various disciplinescan Apply. Interested and eligible candidates can read more details below.
Company Name
Cognizant
Post Name
Process Executive -Voice
Salary
up to ₹30K / Month*
Experience
0-2 yr
Job Location
Gurugram
Batch
2023/22/21/20/19/18/17
Website
www.cognizant.com
Cognizant Careers Job Responsibilities:
Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
Client products to the customer (Analytics, YouTube etc).
Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
Create and manage Risk and mitigation plan based on discussion with project stake holders.
They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
Report to the manager on performance status and any escalations.
Communication skills to interact and present findings to team members
Attention to detail and follow through skills
Ability to work independently and as part of a team
Willingness to travel
About Cognizant :
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital
