A student from various disciplines can Apply. Interested and eligible candidates can read more details below.
Amdocs Off Campus Recruitment:-
Amdocs is hiring candidates for the role of Technical & Business Operations Agent for the Pune, India location. The complete details about Amdocs Off Campus Recruitment are as follows.
Company Name:- Amdocs
Job Position:- Technical & Business Operations Agent
Job Location:- Pune, India
Salary Package:- As per Company Standards
Job ID:- 174560
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Qualifications & Skills Required:-
- Recent graduates; experience is an added value
- Experience with the ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
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