Alight Solutions is hiring candidates for the role of Trainee Associate for the Kochi, Kerala, India locations. The complete details about Alight Solutions Recruitment Drive are as follows.
Company Name:- Alight Solutions
Job Position:- Trainee Associate
Job Locations:- Kochi, Kerala, India
Salary Package:- As per Company Standards
Job Category:– Operations & Tech Services Group
Job ID:- R-22318
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Job Description & Responsibilities:-
- Call/Email/Case/Chat Resolution
- Simple information inquiries
- Dispatching tickets when unable to resolve within group
- Data input that can be done as 1st contact resolution (real-time communication channel)
- Answer and greet customer’s calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
- Listen attentively to customer needs/concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
- Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
- Prepare and complete accurate work and update customer ticket/file via system.
- Conduct correspondence with customers and team members.
- Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to the appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
- Activities involve different and unrelated processes and methods.
- The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
- Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.
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