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CompanyGenpact
Job RoleProcess Associate
Salaryupto 3.6 LPA
Experience0-2 yr
LocationJaipur
QualificationsAny Graduate
Passed out2023/22/21/20/19/18/17
Job Description:

Genpact is hiring candidates for the post of Process Associate.

Job Responsibilities:

  • Respond to customer queries and customer concerns
  • Provide support for data collection to enable Recovery of the account for end-user
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Exhibit a capacity for critical thinking and analysis.
  • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
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 Eligibility Criteria:
  • Any graduate degree or equivalent with a strong academic record from any stream.

Preferred skill:

  • Good communication and analytical skills.
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer-centric approach
  • Excellent proficiency with written English and with a neutral English accent
  • Should be able to work on a flexible schedule (including weekend shifts)

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