A student from various disciplines can Apply. Interested and eligible candidates can read more details below.
Infosys Recruitment 2022:
| Company Name | Infosys |
| Post Name | Service desk and Customer Service |
| Salary | up to 3.6 LPA* |
| Experience | Freshers |
| Job Location | Bangalore & Pune |
| Venue Location | Indore |
| Walk in Date | 17th, 19th, 20th, 21st December 2022 |
ustomer Service
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Communication scale – CEFR :: B1, C1, C2
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
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- Job Location: Bangalore or Pune
Service Desk
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills – CEFR :: B1, C1, C2.
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, and severity.
- Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
Preferred skill:
- Excellent verbal, written, and presentation skills: effective interpersonal skills, with the ability to communicate effectively with both technical and non-technical individuals
- Should have a proven capability to develop software and a desire to continue his/her career as a software developer
- Communicate effectively with functional leads/team members and other stakeholders to arrive at a common goal
- Works with self-direction takes initiative, exercises sound judgment, and discretion, and is capable of complex decision-making in a dynamic work environment.
Venue Details:
Indore:
Interview details
Interview Date: 17th, 19th, 20th, 21st December 2022
Interview Time: 10 AM till 12.00 PM
Interview Venue:
Infosys Ltd
Scheme No 151 & 169 B
Village Bada Bangarda and Tigariya Badshah
Super Corridor Tehsil Hatod, Indore,
Madhya Pradesh – 453 112
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- lease wear masks, & follow Covid protocols
- Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
About Infosys:
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology, and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
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