A student from various disciplinescan Apply. Interested and eligible candidates can read more details below.
Mastercard Recruitment 2023 :
Company Name
Mastercard
Post Name
Production Support Engineer
Salary
₹6 LPA*
Experience
0-2 yr
Job Location
Pune
Batch
2023/22/21/20/19/18/17
Job Responsibilities:
Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
Validation of CRQ’s using Alerts or Dashboards
Application Performance and Monitoring using Dashboards
Problem Ticket creations & follow-ups for Alerts reductions
Alerts/Volumetric reporting (Bi-weekly, Monthly)
Participation in TRT/Bridge calls for Critical alert resolution
Soft Skills & Situation Management over the phone call
Contribution in Knowledge Management – create/update new or existing SOP
Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
