A student from various disciplines can Apply. Interested and eligible candidates can read more details below.
Capgemini Recruitment 2022:
| Company | Capgemini |
| Job Role | Service Desk Engineer |
| Salary | 5 LPA |
| Experience | Freshers |
| Location | Pune/Kolkata/Bangalore |
| Qualifications | B.Tech |
| Passed out | 2022/21/20/19/18 |
Job Description:
Capgemini Off Campus 2023 is hiring candidates for the post of Service Desk Engineer.
Job Responsibilities:
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
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Eligibility Criteria:
- Preferred qualification is B.Tech/BCA/Diploma in IT field
- Should be open to a 24*7 work environment, Rotational shift with rotational week off
Preferred skill:
- Have excellent written and verbal communications
- Should be available to work on Indian Holidays
- Should be good in taking initiatives and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
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- First read all the details of a job on this page
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- Click on apply button
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